Trading and marketplaces · The SystemsLab product
Yandex.Market orders in retailCRM
Yandex.Market orders appear in retailCRM at the time of checkout, and statuses, cancellations, and refunds, including partial ones, are updated themselves. Managers will find out about customer messages and new reviews in Telegram or MAX.
- Source
- Yandex Market, API notifications
- Receiver
- RetailCRM
- Several stores
- Yes, compliance with "campaign → CRM store"
Цены на сайте не публикуем: стоимость зависит от ваших процессов, интеграций и объёма доработок. Пришлём предложение в течение дня.
What problem does it solve
The manager transfers orders from the Market cabinet to CRM manually, skips cancellations and gets confused about partial refunds. Integration does this immediately upon notification of the Market.
What is being transferred
- A new order is created in retailCRM.
- The status change goes through your correspondence table. If there is no order in CRM yet, it is being created.
- Cancellation and request for cancellation.
- Refund: full status changes, partial reassembles the composition of the order and leaves a detailed comment to the manager.
- Refund status.
Reliability
- Each notification is saved first. If you couldn't save it, yandex. Market will send it again.
- If the CRM fails, the operation is repeated with a growing pause. Problematic orders are visible separately, they can be sent again in a batch.
- Logs with masking of personal data, errors are sent to Telegram.
- Automatic tests and verification before each update.
Notifications in Telegram and MAX
Orders, statuses, cancellations, refunds, chats with customers, including arbitration, reviews and comments on them. Each type is enabled separately, message templates change without restarting.
Web Dashboard
Orders, notifications, store matches, statuses, payments, and deliveries. Summary: completed and problematic orders, top sales, items with returns, share of cancellations, average rating in reviews, delivery time.
Suitable for whom
For sellers on Yandex.Market who place orders in retailCRM, including those with several stores.
Features
| Source | Yandex Market, API notifications |
|---|---|
| Receiver | RetailCRM |
| Several stores | Yes, compliance with "campaign → CRM store" |
| Events | Order, Status, Cancellation, Refund, Refund |
| Notifications | Telegram, MAX |
| Replays in case of failures | Automatically, up to 8 attempts |
| API Documentation | Swagger |
| Accommodation | Docker, PostgreSQL |
Связанные услуги
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Request a commercial offer: Yandex.Market orders in retailCRM
Цены на сайте не публикуем: стоимость зависит от ваших процессов, интеграций и объёма доработок. Пришлём предложение в течение дня.
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